Refund and Returns Policy
At Grand Einsan Farm, we are committed to delivering fresh, high-quality products and reliable services. This Return & Refund Policy explains the terms under which returns and refunds are applicable.
Fresh and Frozen Meat Products
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Due to the perishable nature of fresh and frozen meat (beef, lamb, duck, and catfish), we do not accept returns or exchanges once the products have been delivered and received.
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If the product you receive is incorrect, damaged, or not in acceptable condition upon delivery, please contact us within 24 hours of receiving your order.
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To process your request, we may require proof of issue (such as photos or videos of the product and packaging).
Akikah and Qurban Services
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Once a booking for Akikah or Qurban is confirmed, it cannot be canceled or refunded as livestock preparation and arrangements will already be in progress.
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In the event of unforeseen circumstances (such as livestock unavailability), we will provide an equivalent replacement or a full refund, depending on the situation.
Eligibility for Refunds
Refunds may be considered in the following cases:
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Wrong item delivered.
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Product received in spoiled or damaged condition (with verified evidence).
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Service could not be fulfilled by Grand Eisan Farm due to unforeseen circumstances.
Refund Process
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Once your request is approved, refunds will be processed within 7–14 business days.
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Refunds will be issued via the original payment method unless otherwise agreed.
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Please note that delivery fees are non-refundable, except when the error is on our part.
Contact Us
For return or refund inquiries, please reach out to us at:
Grand Einsan Farm
Email: admin@grandeinsanfarm.com
Phone: +60104616922
